Refund and Returns Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. Please carefully review our return and refund policy below:

1. No Returns After Delivery (If Product Is in Good Condition & Complete)

Once a product has been delivered in good condition and is complete, we do not accept returns under any circumstances. Please review your order carefully before confirming your purchase.

2. Damaged or Defective Products

If your product arrives damaged or defective, we require a clear unboxing video to initiate a replacement or refund. The video must clearly show the damage or defect and must be provided within 48 hours of receiving your product.

3. Return Shipping

• If your return request is approved, the customer is responsible for shipping the product back to us using a reliable courier service with tracking.
• Once we receive and inspect the returned product, we will proceed with issuing a refund or replacement, based on prior communication.

4. Refund or Replacement Process

• We will issue a refund or replacement once the issue with the product is confirmed.
• The action (refund or replacement) will depend on what was agreed upon during the return approval process.
• For damaged or defective products, after confirmation, we will issue a full or partial refund.
• For missing items, if we cannot fulfill the missing item(s), we will issue a refund for the missing items.

5. Non-Returnable Products

The following products are not eligible for return or refund:

• Products that have been used, opened, or damaged by the customer.
• Products marked as non-returnable in the product description.

6. Timeframe for Reporting Issues

• You must notify us of any damaged, defective, or missing items within 48 hours of delivery.
• Claims made after 48 hours will not be accepted.

7. Refund Eligibility

Refunds will be processed based on the following conditions:

• Damaged or Defective Products: After verifying the issue through the required unboxing video, we will issue a full or partial refund.
• Missing Items: If we are unable to fulfill the missing item(s), we will issue a refund for the missing items.

8. Contact Us

If you have any questions or need to initiate a return or refund, please contact our customer support team at [email protected] We’re happy to assist you.